You can pay your order with debit/credit card or bank transfer.
The product or packaging arrived broken
You have 7 days from receipt of the order to notify us that the product or packaging arrived broken, and we will make a replacement or return at no cost.
Can a product be returned?
Yes, you have a period of 30 days to return the product. You can check our
return policy
for full details.
Get an invoice
You can download the invoice in PDF format from the order detail.
Where is my order?
Once the order has been sent, you will be able to track the package through the carrier's page. You will find the link on the order detail page.
The package could not be delivered
If the carrier could not deliver the package because there was no one at the delivery address, he will try again the next day.
If there are any other problems with the delivery, you can contact the carrier or us.
Can I cancel an order?
The order can be canceled if it has not yet been prepared.
What's the maximum shipping time?
The maximum shipping time is 24/48 hours, depending on product disponibility and payment confirmation.
How much time does the client has to verify the correct reception of the order?
The client has 72 hours to verify the received order and to contact us with any issue with the delivered products.
What does a client have to do upon receiveing a damaged product?
Client has to contact us preferably on the first 24 hours
Whats the shipping time for orders inside the Iberian Peninsula?
Shipping times for Iberian Peninsula might vary from 1 to 3 working days, depending on the selected option.
Whats the shipping time for orders to Balearic Islands?
Shipping times for Balearic Islands might vary from 2 to 3 working days, with options for 24 hours through previous request.
Whats the shipping time for orders to Canary Islands, Ceuta and Melilla?
Shipping times for Canary Islands, Ceuta and Melilla might vary from 5 to 13 days, with 2 to 3 days express delivery through previous request.
What countries are included in Europe and what are the shipping times?
Shipments through Europe include countries like Austria, Belgium, France, Germany, Italy, among others and they have a shipping time between 2 and 5 working days.
Whats the maximum time allowed for the return of a product?
The client has 15 natural days from the reception of the product to return it.
What happens when a product is preconfigured or made by order according to the client's specifications?
In the case of preconfigured or made by order products the right for return does not apply.
What kinds of products are ok to return for higyene or health protection issues?
Sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery cannot be returned.
What happens if the packaging of the returned product is damaged?
If the packaging is damaged, the company reserves the right to refuse the return or devaluate the product, since it cannot be sold as new.
Who assumes the transportation costs in the event of a return?
Transportation costs will be borne by the buyer, who can send the merchandise by their own means or request transportation from the company, with the cost discounted from the payment.
What should the customer do if they wish to return digital content that is not on physical support?
If the execution of the digital content has begun with the consumer's consent, the consumer loses his right of withdrawal and cannot return it.
How is the refund made once the merchandise has been returned and checked?
The refund will generally be made using the same payment method that the customer used when making the purchase.
How long do the products offered on probyte.com have a warranty?
The products have a legal guarantee of 3 years.
What type of warranty covers probyte.com products?
The products are covered by the legal guarantee in accordance with consumer and user regulations.
From when does the warranty period of a product start?
The 3-year warranty period begins from the date of purchase of the product.
Is the product warranty on probyte.com legal or additional?
The guarantee is the legal guarantee provided for by consumer and user regulations.
What regulations govern the warranty of the products offered on probyte.com?
The guarantee is regulated by consumer and user regulations.
Does the warranty cover all products offered on probyte.com?
Yes, all products offered on probyte.com are covered by the legal warranty.
Can a customer claim warranty after 3 years?
No, the legal guarantee only covers the first 3 years from the purchase of the product.
How is secure card payment guaranteed at probyte.com?
Card payment is guaranteed through SSL encryption and is made on a secure https page, protecting the customer's banking details.
What type of cards can be used for secure payment?
Credit or debit cards can be used to make secure payment.
Are the customer's bank details shown to third parties during card payment?
No, bank details are not shown to third parties during card payment.
What guarantees security in payments made by bank transfer?
Trust in bank transfer payments is based on the experiences of thousands of customers that can be seen on the website and other platforms where the store sells its products.
What security system is used to protect card payments?
SSL encryption is used to protect card payments.
Where is secure card payment made?
Secure card payment is made on a secure https page belonging to the bank.
What advantage does the bank transfer payment option offer?
The bank transfer payment option offers the store's guarantee of trust, based on the satisfaction of thousands of customers.
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